Privacy policy

Last updated: July 7, 2026

Welcome to FunChem ("FunChem," "we," "our," or "us").

FunChem respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit https://www.funchem.store (the "Website"), purchase our products, create an account, communicate with us, or otherwise interact with our Services.

This Privacy Policy applies to all visitors, customers, distributors, educational institutions, research organizations, businesses, and other users worldwide.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

Section 1 – Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• our Website;
• customer accounts;
• online purchases;
• customer support communications;
• email correspondence;
• warranty requests;
• technical support requests;
• quotation requests;
• newsletter subscriptions;
• promotional campaigns;
• trade show registrations;
• other interactions with FunChem.

This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from our Website.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

Section 2 – Information We Collect

Depending on how you interact with FunChem, we may collect the following categories of information.

A. Personal Identification Information

This may include:

• Full name
• Company or institution name
• Department
• Job title
• Billing address
• Shipping address
• Email address
• Telephone number
• Country or region

B. Order Information

When you place an order, we may collect:

• Order number
• Purchased products
• Product quantities
• Order value
• Payment confirmation
• Shipping method
• Tracking information
• Delivery status
• Invoice information
• Purchase history

Please note that payment card information is processed by our authorized payment providers. FunChem does not store your complete credit card or debit card information on its servers.

C. Account Information

If you create a customer account, we may collect:

• Username
• Password (stored in encrypted form by our service providers)
• Account preferences
• Saved addresses
• Wishlist
• Loyalty program information
• Order history
• Return history

D. Communications

When you contact us, we may collect:

• Email correspondence
• Chat messages
• Customer service inquiries
• Technical support requests
• Warranty claims
• Product feedback
• Survey responses
• Product reviews

Telephone calls may be monitored or recorded where permitted by applicable law for quality assurance, training, and customer service purposes.

E. Technical Information

When you access our Website, we may automatically collect:

• IP address
• Browser type
• Operating system
• Device type
• Screen resolution
• Language settings
• Time zone
• Referring website
• Pages visited
• Session duration
• Click behavior
• Shopping activity
• Device identifiers

F. Location Information

We may determine your approximate geographic location based on:

• IP address;
• Shipping address;
• Billing address;
• Browser settings.

We do not intentionally collect precise GPS location data unless expressly authorized by you.

Section 3 – Information Collected Automatically

Like most modern e-commerce websites, FunChem automatically collects certain technical information using cookies and similar technologies.

These technologies help us:

• remember your preferences;
• keep you logged in;
• maintain shopping cart functionality;
• improve Website performance;
• understand visitor behavior;
• prevent fraud;
• improve security.

Information collected automatically may include:

• browser version;
• operating system;
• referring URLs;
• pages viewed;
• clicks;
• time spent on pages;
• products viewed;
• abandoned shopping carts;
• approximate location;
• session identifiers.

This information generally cannot be used by itself to directly identify an individual but may become personal information when combined with other data.

Section 4 – Information We Receive from Third Parties

FunChem may receive personal information from trusted third-party service providers that assist us in operating our business.

These providers may include:

Shopify

Our online store is powered by Shopify, which provides e-commerce infrastructure, payment processing support, and customer account services.

Payment Providers

Authorized payment processors may provide payment confirmations and fraud prevention information necessary to complete transactions.

FunChem does not receive or retain full payment card numbers.

Shipping and Logistics Partners

Shipping carriers may provide:

• tracking updates;
• delivery confirmations;
• delivery exceptions;
• address verification;
• shipment status.

Marketing Platforms

We may receive marketing information from platforms that help us:

• measure advertising effectiveness;
• improve customer acquisition;
• understand Website performance.

Analytics Providers

Analytics providers help us understand:

• Website traffic;
• visitor engagement;
• product performance;
• customer behavior;
• conversion rates.

Section 5 – How We Use Your Personal Information

FunChem uses personal information only for legitimate business purposes, including:

Order Processing

To:

• process purchases;
• verify payments;
• fulfill orders;
• coordinate shipping;
• issue invoices;
• process returns.

Customer Service

To:

• answer inquiries;
• provide technical assistance;
• respond to warranty requests;
• resolve disputes;
• improve customer satisfaction.

Website Administration

To:

• maintain Website functionality;
• improve performance;
• detect errors;
• prevent fraud;
• protect customer accounts.

Marketing Communications

Where permitted by law or with your consent, we may send:

• promotional emails;
• newsletters;
• product announcements;
• educational articles;
• laboratory application notes;
• special offers;
• event invitations.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Legal Compliance

We may process personal information to:

• comply with legal obligations;
• respond to lawful governmental requests;
• prevent fraud;
• enforce our Terms of Service;
• protect our legal rights.

Section 6 – Laboratory Products and Technical Support

Because FunChem specializes in laboratory equipment, laboratory glassware, scientific instruments, and research supplies, certain purchase information may be retained to provide ongoing customer support.

We may use purchase information to:

• verify warranty eligibility;
• identify compatible replacement parts;
• provide technical support;
• assist with installation inquiries;
• recommend compatible accessories;
• process warranty claims;
• investigate product quality issues;
• issue product safety notices or recall notifications where applicable.

Products are intended for laboratory, research, educational, and industrial use only. They are not intended for medical diagnosis, treatment, or household use unless explicitly stated.

FunChem does not use customer purchase information to make automated scientific recommendations or professional laboratory decisions.

Customers remain solely responsible for determining the suitability of products for their intended applications.

Section 7 – International Customers

FunChem serves customers worldwide.

Depending on your location, personal information may be processed to facilitate:

• international shipping;
• customs clearance;
• export documentation;
• import compliance;
• sanctions screening;
• tax compliance;
• fraud prevention;
• currency processing.

Your personal information may be transferred to and processed in countries other than your country of residence where necessary to fulfill your order or provide requested services.

Where required by applicable law, FunChem implements appropriate safeguards for international data transfers, including contractual protections and other recognized transfer mechanisms.

Section 8 – Cookies and Similar Technologies

FunChem uses cookies and similar technologies ("Cookies") to provide, improve, secure, and personalize your experience on our Website.

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve the functionality of our Services.

Depending on your location and browser settings, we may request your consent before placing certain categories of cookies.

We use the following categories of cookies:

Essential Cookies

These cookies are necessary for the Website to function properly.

They enable functions such as:

• secure login;
• shopping cart functionality;
• checkout;
• payment processing;
• fraud prevention;
• website security.

Without these cookies, certain features of the Website may not function correctly.

Functional Cookies

Functional cookies remember your preferences to enhance your experience.

These may include:

• language preferences;
• country or region;
• currency selection;
• saved shopping cart;
• account preferences.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our Website.

They allow us to measure:

• page views;
• session duration;
• navigation paths;
• product popularity;
• conversion performance;
• website errors;
• customer experience.

The information collected is generally aggregated and used to improve our Website and Services.

Advertising Cookies

Advertising cookies help us measure the effectiveness of our marketing campaigns and display advertisements that may be more relevant to your interests.

These cookies may be placed by us or by our advertising partners.

Managing Cookies

Most web browsers allow you to control or disable cookies through browser settings.

Please note that disabling certain cookies may affect Website functionality, including shopping cart features, account login, and checkout.

Section 9 – Analytics and Advertising Technologies

FunChem uses analytics and advertising technologies to better understand Website performance, improve customer experience, and measure the effectiveness of marketing campaigns.

Depending on how you interact with our Website, we may use technologies provided by:

• Shopify Analytics
• Google Analytics
• Google Ads Conversion Tracking
• Google Enhanced Conversions
• Google Merchant Center
• Microsoft Clarity
• Meta (Facebook) Pixel
• TikTok Pixel (where implemented)
• Other analytics or advertising service providers

These technologies may collect information such as:

• browser type;
• operating system;
• device type;
• approximate geographic location;
• referring website;
• pages viewed;
• products viewed;
• shopping behavior;
• advertising interactions;
• conversion events;
• session recordings;
• heatmaps;
• clicks and scrolling behavior.

This information helps us:

• improve Website usability;
• optimize product pages;
• understand customer needs;
• measure advertising performance;
• detect technical issues;
• improve customer service.

Where required by law, analytics and advertising technologies will be used only after obtaining the necessary consent.

Section 10 – Marketing Communications

FunChem may communicate with customers regarding products, services, and business operations.

These communications may include:

Transactional Communications

• Order confirmations
• Payment confirmations
• Shipping notifications
• Delivery updates
• Return updates
• Warranty communications
• Technical support responses
• Product recall notices
• Safety notifications

These communications are considered necessary for providing our Services and generally cannot be opted out of while an order or service request is active.

Promotional Communications

With your consent where required by applicable law, we may send:

• promotional offers;
• discount campaigns;
• new product announcements;
• laboratory application notes;
• educational content;
• industry news;
• event invitations;
• newsletters.

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in each email or by contacting us directly.

Section 11 – How We Share Personal Information

FunChem does not sell personal information for monetary compensation.

We may share personal information only where reasonably necessary to operate our business or where required by law.

Information may be shared with:

Service Providers

Including providers of:

• Website hosting;
• e-commerce infrastructure;
• payment processing;
• shipping and logistics;
• cloud storage;
• fraud prevention;
• customer support;
• marketing services;
• analytics services.

These providers are authorized to process personal information only as necessary to perform services on our behalf.

Business Partners

Where necessary, information may be shared with business partners involved in:

• order fulfillment;
• warranty service;
• technical support;
• product distribution;
• customs clearance;
• international shipping.

Legal Authorities

We may disclose personal information where required to:

• comply with applicable law;
• respond to lawful governmental requests;
• enforce our legal rights;
• prevent fraud;
• investigate suspected illegal activity;
• protect the safety of customers, employees, or the public.

Corporate Transactions

If FunChem undergoes a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, personal information may be transferred as part of the transaction in accordance with applicable law.

Section 12 – International Transfers of Personal Information

FunChem serves customers worldwide.

Personal information may be transferred to and processed in countries outside your country of residence where necessary to:

• fulfill orders;
• provide customer support;
• process payments;
• coordinate international shipping;
• comply with customs requirements;
• maintain our business operations.

Where required by applicable law, we implement appropriate safeguards for international transfers, including:

• Standard Contractual Clauses (SCCs);
• contractual data protection obligations;
• recognized transfer mechanisms under applicable privacy laws.

By using our Website, you acknowledge that your information may be processed in countries whose privacy laws differ from those in your own jurisdiction.

Section 13 – Data Security

FunChem takes commercially reasonable measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Our security practices include, where appropriate:

• SSL/TLS encryption;
• secure payment processing;
• PCI DSS-compliant payment providers;
• restricted employee access;
• authentication controls;
• secure cloud infrastructure;
• fraud detection systems;
• regular software updates;
• access logging;
• security monitoring.

Although we implement appropriate safeguards, no method of electronic transmission or storage is completely secure.

Accordingly, FunChem cannot guarantee absolute security.

Customers are encouraged to:

• protect account credentials;
• use strong passwords;
• avoid sharing login information;
• notify us immediately of suspected unauthorized access.

Section 14 – Data Retention

FunChem retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• processing orders;
• providing customer support;
• administering warranties;
• maintaining customer accounts;
• complying with tax and accounting obligations;
• resolving disputes;
• enforcing legal rights;
• meeting applicable legal and regulatory requirements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of such information in accordance with applicable law and our internal retention practices.

Certain information may be retained for longer periods where required by law or where necessary to establish, exercise, or defend legal claims.

Section 15 – Your Privacy Rights

Depending on your country, state, or region of residence, you may have certain rights regarding your personal information under applicable privacy laws.

Subject to applicable legal requirements and verification of your identity, you may have the right to:

Right to Access

Request confirmation of whether FunChem processes your personal information and obtain a copy of the information we maintain about you.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of your personal information where retention is no longer necessary or where required by applicable law.

Please note that certain information may be retained where necessary to:

• complete transactions;
• provide warranty services;
• comply with legal obligations;
• resolve disputes;
• enforce contractual rights.

Right to Data Portability

Where applicable, request a copy of your personal information in a structured, commonly used, and machine-readable format.

Right to Restrict Processing

Where permitted by law, request that we temporarily restrict the processing of your personal information.

Right to Object

Object to certain processing activities, including direct marketing and processing based on legitimate interests where applicable.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect processing that occurred before withdrawal.

Right to Marketing Opt-Out

You may opt out of receiving promotional communications at any time by:

• clicking the unsubscribe link contained in our marketing emails;
• contacting FunChem directly.

Please note that transactional communications relating to orders, warranties, recalls, or customer service cannot generally be opted out of while an active transaction exists.

Exercising Your Rights

To exercise any applicable privacy rights, please contact us using the contact information provided at the end of this Privacy Policy.

We may request reasonable information necessary to verify your identity before responding.

Section 16 – California Privacy Notice (CCPA / CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

• know what categories of personal information we collect;
• know the purposes for which personal information is collected and used;
• request deletion of personal information;
• request correction of inaccurate personal information;
• request access to specific pieces of personal information;
• opt out of certain sharing of personal information for cross-context behavioral advertising where applicable;
• not be discriminated against for exercising privacy rights.

FunChem does not sell personal information for monetary compensation.

Where applicable privacy laws define certain advertising-related disclosures as "sharing," customers may exercise available opt-out rights using applicable browser settings, consent tools, or by contacting us directly.

Section 17 – European Economic Area (GDPR) Notice

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, personal information is processed only where a valid legal basis exists.

Depending on the circumstances, processing may be based on:

• performance of a contract;
• compliance with legal obligations;
• legitimate business interests;
• your consent;
• protection of vital interests.

Where required, FunChem implements appropriate safeguards for international data transfers, including Standard Contractual Clauses or other legally recognized mechanisms.

You may also have the right to lodge a complaint with your local data protection authority.

Section 18 – Children's Privacy

FunChem's Website is intended for business customers, educational institutions, research organizations, laboratories, industrial users, and adults.

The Website is not directed toward children under the age of 16.

We do not knowingly collect personal information from children under 16 years of age.

If we become aware that personal information has been collected from a child without appropriate legal authorization, we will take reasonable steps to delete such information promptly.

Parents or legal guardians who believe that a child has provided personal information may contact us using the information provided below.

Section 19 – Third-Party Websites

Our Website may contain links to third-party websites or services for customer convenience.

FunChem does not control and is not responsible for the privacy practices, security, or content of third-party websites.

Accessing third-party websites is at your own risk.

We encourage users to review the privacy policies of every third-party website they visit.

Section 20 – Changes to This Privacy Policy

FunChem may update this Privacy Policy from time to time to reflect:

• changes in applicable laws;
• new business practices;
• improvements to our Services;
• changes to technologies used;
• security enhancements.

The updated version will be posted on our Website together with the revised "Last Updated" date.

Where required by applicable law, we will provide additional notice regarding material changes.

Continued use of the Website following publication of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy.

Section 21 – Contact Information

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

FunChem

Website: https://www.funchem.store

Email: support@funchem.store

Phone: +1 (516) 937-8068

Business Address
108 Lake Ave South – Unit 5
Nesconset, NY 11767
United States

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.

Section 22 – Policy Interpretation

If any provision of this Privacy Policy is determined to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

This Privacy Policy should be read together with our:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Warranty Program
• Cookie Policy (where applicable)

In the event of any inconsistency between this Privacy Policy and mandatory requirements of applicable law, the applicable law shall prevail to the extent of such inconsistency.

© 2026 FunChem. All Rights Reserved.