Terms of service

Effective Date: May 1, 2026

Last Updated: July 10, 2026

Welcome to FunChem ("FunChem," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at https://www.funchem.store (the "Website"), as well as any products, services, content, features, and functionality made available through the Website.

By accessing, browsing, placing an order through, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy and any other policies referenced herein.

If you do not agree to these Terms, please discontinue use of the Website immediately.

Section 1 – Eligibility

By using this Website, you represent and warrant that:

You are at least eighteen (18) years of age or the age of majority in your jurisdiction.
You have the legal authority to enter into binding contracts.
Any information you provide to FunChem is accurate, complete, and current.
You will comply with all applicable laws, regulations, and governmental requirements relating to your purchase and use of our products.

If you are purchasing products on behalf of a company, university, government agency, or other organization, you represent that you have authority to bind that entity to these Terms.

FunChem reserves the right to refuse service, terminate accounts, or cancel orders if these representations are inaccurate or violated.

Section 2 – User Accounts

Certain features of the Website may require registration of an account.

When creating an account, you agree to:

Provide accurate registration information.
Maintain and promptly update your information.
Keep your login credentials confidential.
Accept responsibility for all activities occurring under your account.

You may not:

Share your account with others;
Sell, assign, or transfer your account;
Use another person's account without authorization.

If you suspect unauthorized use of your account, you must notify FunChem immediately.

FunChem may suspend or terminate accounts that violate these Terms or that present security risks.

Section 3 – Products and Intended Use

FunChem supplies laboratory glassware, scientific instruments, laboratory equipment, consumables, accessories, and related products for professional applications.

Unless expressly stated otherwise:

Products are intended for laboratory, research, educational, and industrial use only. They are not intended for medical diagnosis, treatment, or household use.

Customers are solely responsible for ensuring that products are appropriate for their intended applications, including compliance with local safety regulations, laboratory procedures, and applicable laws.

Nothing on the Website constitutes scientific, engineering, medical, legal, or regulatory advice.

Product availability may vary by country and jurisdiction.

Some products may not be available in certain regions due to export restrictions or regulatory requirements.

Section 4 – Product Information

FunChem makes reasonable efforts to ensure that product descriptions, technical specifications, dimensions, compatibility information, photographs, illustrations, and pricing are accurate.

However:

Product images are for reference only.
Colors may vary due to monitor settings.
Minor manufacturing variations may occur.
Technical specifications may change without prior notice.
Product packaging may differ from photographs.

Unless explicitly stated, dimensional tolerances, weights, capacities, and performance specifications are approximate.

Customers are responsible for verifying compatibility before purchase.

FunChem reserves the right to correct typographical errors, inaccurate descriptions, pricing mistakes, or technical information at any time.

Section 5 – Orders and Acceptance

Submitting an order does not constitute acceptance by FunChem.

All orders are subject to review and acceptance.

FunChem reserves the right to:

Refuse any order;
Cancel suspected fraudulent transactions;
Limit purchase quantities;
Decline orders that violate applicable laws;
Restrict sales to certain countries or territories;
Require additional verification before shipment.

An order is accepted only after payment has been authorized and shipment confirmation has been issued.

If an order cannot be fulfilled, we may:

Cancel the order;
Issue a full refund;
Offer an alternative product;
Contact the customer for additional instructions.

Section 6 – Pricing, Payment, Taxes, and Currency

Prices displayed on the Website are subject to change without notice.

Unless otherwise specified:

Prices exclude applicable taxes.
Shipping charges are calculated separately.
Import duties and customs fees are not included.
Local VAT, GST, sales tax, or similar taxes remain the customer's responsibility unless required otherwise by law.

FunChem accepts payment through payment methods displayed during checkout.

Payment authorization is required before shipment.

If payment cannot be completed, FunChem may cancel the order without liability.

Customers are responsible for any fees imposed by their financial institution, payment processor, or currency conversion provider.

For international orders, currency conversion rates are determined by your payment provider and may differ from estimated values displayed on the Website.

Section 7 – Shipping, Delivery, Customs, and International Orders

FunChem ships products worldwide where permitted by applicable laws and carrier restrictions.

Estimated processing times and delivery times are provided for reference only and are not guaranteed.

Delivery may be affected by:

Customs clearance;
Weather conditions;
Carrier delays;
Government inspections;
National holidays;
Transportation disruptions;
Force majeure events.

International customers are solely responsible for:

Import permits;
Customs declarations;
Duties;
VAT/GST;
Brokerage fees;
Compliance with local import regulations.

Risk of loss and title generally transfer to the customer upon delivery of the shipment to the carrier, unless otherwise required by applicable law.

Customers are responsible for providing accurate shipping addresses.

Additional shipping charges resulting from incorrect addresses, refused deliveries, or returned shipments may be charged to the customer.

Section 8 – Inspection Upon Delivery

Customers should inspect shipments immediately upon receipt.

If products are received with:

Visible shipping damage;
Missing items;
Incorrect products;
Packaging defects;

customers should notify FunChem within the time period specified in our Return & Refund Policy.

When reporting shipping damage, customers should provide:

Order number;
Photographs of the shipping carton;
Photographs of product damage;
Photographs of shipping labels;
A description of the issue.

Failure to inspect shipments within a reasonable period may affect the availability of certain remedies to the extent permitted by applicable law.

Section 9 – Returns and Refunds

Customer satisfaction is important to FunChem. Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Return eligibility, approval requirements, applicable fees, and refund methods are determined in accordance with the Return & Refund Policy published on our Website.

Generally, products must:

Be returned within the applicable return period;
Be unused unless the return is due to defects or shipping damage;
Include all original accessories, manuals, and packaging where reasonably possible;
Be accompanied by proof of purchase.

Certain items may not be eligible for return, including but not limited to:

Custom-made products;
Personalized products;
Special-order equipment;
Clearance or discontinued products;
Consumables that have been opened or used;
Products identified as non-returnable on the product page.

FunChem reserves the right to inspect returned merchandise before approving refunds or exchanges.

Approved refunds will generally be issued using the original payment method unless otherwise agreed.

Shipping charges, customs duties, brokerage fees, taxes, and other governmental charges are generally non-refundable unless required by applicable law.

Section 10 – Shipping Damage, Shortages, and Incorrect Deliveries

Customers should inspect all shipments promptly upon delivery.

If a shipment arrives with:

Shipping damage;
Missing products;
Incorrect products;
Missing accessories;
Broken laboratory glassware;
Damaged equipment;

customers should notify FunChem as soon as reasonably possible and provide sufficient supporting documentation.

Supporting documentation may include:

Photographs of the outer shipping carton;
Internal packaging;
Product damage;
Shipping labels;
Packing slips;
Serial numbers where applicable.

Failure to retain the original packaging may affect carrier claims.

FunChem reserves the right to request additional information before approving replacements or refunds.

Section 11 – Warranty Program

Eligible products are covered by the FunChem Warranty Program, where applicable.

Warranty coverage varies depending on the product category.

Unless otherwise stated:

The warranty covers defects in materials or workmanship under normal use during the applicable warranty period.

The warranty does not cover:

Normal wear and tear;
Improper installation;
Improper storage;
Improper maintenance;
Misuse;
Abuse;
Unauthorized modification;
Accidental damage;
Chemical corrosion caused by incompatible substances;
Damage resulting from improper operating conditions;
Damage caused by natural disasters, fire, flooding, or external events.

Warranty remedies may include:

Replacement parts;
Product repair;
Product replacement;
Partial refund;
Store credit;

at FunChem's sole discretion and subject to applicable law.

Warranty coverage applies only to the original purchaser unless otherwise stated.

Section 12 – Laboratory Glassware and Fragile Products

Many FunChem products are manufactured from borosilicate glass, quartz, ceramic, PTFE, stainless steel, or other specialized laboratory materials.

Despite high manufacturing standards, laboratory glassware remains inherently fragile.

Customers acknowledge that:

Glass products require careful handling;
Improper installation or use may result in breakage;
Thermal shock may damage glassware;
Mechanical impact may cause failure;
Glass components should always be inspected before use.

Customers should discontinue use immediately if cracks, chips, scratches, or other structural damage are observed.

FunChem shall not be responsible for injuries, property damage, or consequential losses resulting from improper handling or continued use of damaged glassware.

Section 13 – Scientific Instruments and Technical Equipment

Certain products sold by FunChem include laboratory instruments, analytical equipment, electrochemical systems, reactors, heating equipment, vacuum systems, and other technical devices.

Customers acknowledge that:

Proper installation may require trained personnel;
Regular inspection and maintenance are essential;
Calibration may be required before use;
Performance depends on proper operating conditions;
Environmental factors may influence measurement accuracy.

Unless expressly stated otherwise, FunChem does not guarantee that products are suitable for any specific scientific procedure, regulatory standard, validation protocol, or certification requirement.

Customers remain responsible for verifying suitability for their intended applications.

Section 14 – Chemical Compatibility Disclaimer

Many laboratory products come into contact with chemicals, solvents, acids, alkalis, gases, biological materials, or other hazardous substances.

Chemical compatibility depends on numerous factors including:

Concentration;
Temperature;
Pressure;
Exposure duration;
Material purity;
Mechanical stress;
Environmental conditions.

Any compatibility information provided by FunChem is intended solely as general guidance.

Customers are solely responsible for verifying chemical compatibility before use.

FunChem assumes no responsibility for damages resulting from incompatible chemicals, improper operating conditions, or incorrect material selection.

Section 15 – Product Safety and User Responsibilities

Customers are responsible for using all products safely and in accordance with:

Manufacturer instructions;
Applicable laboratory procedures;
Industry standards;
Government regulations;
Workplace safety requirements.

Where appropriate, customers should use:

Personal protective equipment (PPE);
Proper ventilation;
Suitable laboratory facilities;
Qualified personnel.

Products are intended for laboratory, research, educational, and industrial use only. They are not intended for medical diagnosis, treatment, or household use unless explicitly stated.

Customers are solely responsible for determining whether a product is appropriate for their intended application.

Nothing on the Website constitutes professional engineering, laboratory, medical, legal, or regulatory advice.

Section 16 – Product Modifications

Products should not be modified unless expressly authorized by FunChem.

Unauthorized modifications may:

Void warranties;
Reduce safety;
Affect performance;
Violate applicable regulations.

FunChem shall not be responsible for damages arising from customer modifications, third-party repairs, unauthorized accessories, or improper maintenance.

Section 17 – Bulk Orders and Custom Products

FunChem may offer:

Bulk purchasing;
OEM services;
Private labeling;
Customized products;
Special-order equipment.

Custom products may require:

Engineering review;
Production lead times;
Advance payment;
Written approval of specifications.

Unless otherwise agreed in writing:

Custom products are non-cancellable, non-returnable, and non-refundable once production has commenced.

Minor manufacturing tolerances are considered acceptable unless otherwise specified in writing.

Section 18 – Export Control, Sanctions, and International Compliance

FunChem sells products worldwide where permitted by applicable law.

Customers are solely responsible for ensuring compliance with:

Export control regulations;
Import regulations;
Customs requirements;
Economic sanctions;
End-user restrictions;
End-use restrictions;
Government licensing requirements.

Customers represent that they are not purchasing products:

For prohibited military applications;
For prohibited nuclear activities;
For prohibited chemical or biological weapons activities;
In violation of applicable export control laws.

FunChem reserves the right to refuse any transaction that may violate applicable export laws, sanctions programs, or governmental restrictions.

If export documentation, licenses, or governmental approvals are required, customers are responsible for obtaining such approvals unless otherwise agreed in writing.

Section 19 – Intellectual Property

All content available through the Website, including but not limited to text, product descriptions, specifications, images, graphics, logos, icons, videos, software, source code, catalogs, downloadable documents, page layouts, and other materials (collectively, the "Content"), is owned by or licensed to FunChem and is protected by applicable intellectual property laws.

Nothing contained on the Website grants any license or right to use any trademark, copyright, patent, trade secret, or other intellectual property without the prior written consent of FunChem.

Customers may view, download, and print materials solely for their own internal, personal, educational, or business purchasing purposes.

You may not:

reproduce;
distribute;
modify;
republish;
publicly display;
create derivative works;
scrape or systematically collect Website content;
use product images or descriptions for commercial purposes;

without prior written authorization.

Unauthorized use may result in civil or criminal liability.

Section 20 – User Reviews, Feedback, and Submitted Content

Customers may voluntarily submit:

reviews;
ratings;
photographs;
videos;
testimonials;
suggestions;
technical comments;
product feedback.

By submitting such content, you grant FunChem a perpetual, worldwide, royalty-free, irrevocable, transferable, sublicensable license to use, reproduce, modify, publish, translate, distribute, and display such content in any media for business, marketing, customer support, or educational purposes.

You represent that:

you own the submitted content or possess all necessary rights;
the content does not infringe any third-party rights;
the content is truthful and not misleading.

FunChem reserves the right, but not the obligation, to edit, refuse, or remove submitted content at its sole discretion.

Section 21 – Third-Party Services

The Website may integrate services provided by third parties, including but not limited to:

Shopify;
payment processors;
shipping carriers;
logistics providers;
analytics providers;
customer support platforms;
marketing platforms.

These third-party services operate under their own terms and privacy policies.

FunChem is not responsible for the availability, performance, or security of third-party services beyond our reasonable control.

Links to third-party websites are provided solely for customer convenience and do not constitute endorsement.

Section 22 – Privacy

FunChem respects your privacy.

The collection, storage, processing, and use of personal information are governed by our Privacy Policy.

By using the Website, you consent to the collection and processing of information as described in our Privacy Policy.

Where applicable, personal information may be processed by trusted service providers assisting FunChem in operating the Website, processing payments, fulfilling orders, preventing fraud, improving customer experience, or complying with legal obligations.

Section 23 – Prohibited Uses

You agree not to use the Website to:

violate any applicable law;
infringe intellectual property rights;
upload malicious software;
interfere with Website security;
impersonate another individual or organization;
transmit spam or fraudulent communications;
scrape Website data using automated systems;
attempt unauthorized access to servers or databases;
disrupt Website functionality.

FunChem reserves the right to suspend or terminate access to users who violate these Terms.

Section 24 – Disclaimer of Warranties

Except as expressly stated in an applicable written warranty provided by FunChem, all products, services, and Website content are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by applicable law, FunChem disclaims all express, implied, statutory, or other warranties, including but not limited to:

merchantability;
fitness for a particular purpose;
non-infringement;
uninterrupted operation;
accuracy of Website information;
compatibility with specific customer applications.

Scientific results may vary depending on laboratory conditions, equipment configuration, operator experience, calibration, environmental factors, and sample preparation.

Customers remain solely responsible for validating product suitability before use.

Section 25 – Limitation of Liability

To the maximum extent permitted by applicable law, FunChem shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages, including but not limited to:

lost profits;
business interruption;
research delays;
laboratory downtime;
loss of data;
loss of goodwill;
replacement costs;
procurement costs.

FunChem's total aggregate liability arising out of any purchase or use of our products shall not exceed the amount actually paid by the customer for the specific product giving rise to the claim.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

Section 26 – Indemnification

You agree to defend, indemnify, and hold harmless FunChem, its affiliates, officers, directors, employees, distributors, suppliers, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from:

violation of these Terms;
misuse of products;
violation of applicable laws;
infringement of third-party rights;
negligence or misconduct.

Section 27 – Force Majeure

FunChem shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

natural disasters;
fires;
floods;
pandemics;
epidemics;
labor disputes;
transportation disruptions;
supplier shortages;
governmental actions;
customs delays;
war;
terrorism;
cyberattacks;
power outages.

Performance shall be suspended for the duration of such events.

Section 28 – Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of New York, United States, without regard to conflict of law principles.

The parties agree to attempt to resolve disputes through good-faith negotiations before initiating litigation.

If a dispute cannot be resolved informally, exclusive jurisdiction shall lie in the state or federal courts located in the State of New York.

Nothing in this section limits either party's right to seek injunctive or equitable relief where appropriate.

Section 29 – Miscellaneous

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure by FunChem to enforce any provision shall not constitute a waiver of future enforcement.

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between FunChem and the customer regarding use of the Website.

FunChem may assign these Terms without restriction.

Customers may not assign their rights or obligations without prior written consent.

FunChem reserves the right to modify these Terms at any time by posting updated versions on the Website.

Continued use of the Website after changes become effective constitutes acceptance of the revised Terms.

Section 30 – Contact Information

Questions regarding these Terms of Service may be directed to:

Website: https://www.funchem.store

Email: support@funchem.store

Phone: +1 (516) 937-8068

Business Address:
108 Lake Ave South – Unit 5
Nesconset, NY 11767
United States

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)

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